As a business development manager , the author of this article focuses much of his time on improving processes that inhibit body shop productivity. Such issues are commonly found in the paint shop, and in this article, he shares some of his experiences as well as advice for improving your shop’s paint processes. These steps include priming vehicles before the paint technician begins work, waiting to mask until a vehicle is in a painting booth, or unfilled painting booths or long periods of employee downtime.